The On/Off Call Report shows total response rates for On Call versus Off Call. On versus Off is determined based on the Roster Preference Setting: NumOnCall. If the Roster Preference is not set, Off Call is assumed.
Definition of the columns in this report
Name: Employee name.
On Call Worked: Number of callouts the employee worked while on call.
On Call Worked (SwapIn): Displays the total number of callouts an employee was considered on-call for and worked because the employee was swapped in for an on-call employee.
On Call Not Worked: Number of callouts the employee declined while on call.
On Call Not Worked (SwapIn): Displays the total number of callouts an employee was considered on-call for but was not called because the employee was swapped out.
On Call Total: Total number of callouts that occurred while employee was on call (On Call Worked + On Call Not Worked).
On Call Percent: Percentage of the total callouts that occurred that the employee worked while on call (On Call Worked / On Call Total).
Off Call Worked: Number of callouts the employee worked while off call.
Off Call Not Worked: Number of callouts the employee declined while off call.
Off Call Total: Total number of callouts that occurred while the employee was off call (Off Call Worked + Off Call Not Worked).
Off Call Percent: Percentage of the total callouts that occurred that the employee worked while off call (Off Call Worked / Off Call Total).
Link: A link to the Availability Report for the selected employee. This report contains the Eff Date, Called Date, link to the Callout ID, Description of the callout, employee’s Response, Outcome of the Response, and whether the employee was in either On Call or Off Call status at the time. The Totals at the bottom of the detail page coincide with the totals on the summary page.
Note: This report only displays closed callouts.
To Generate an On/Off Call Report
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Click the Availability button on the Reports tab. The Availability Reports selection screen displays.
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Click the Availability - On/Off Call button. The Availability Report - On/Off Call Report setup screen displays.
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Select a Parent Company, Business Unit, Division,and OpCenter from their respective dropdown lists.
Note: Click and drag or <Ctrl> + click to select multiple Parent Companies, Business Units, Divisions, or OpCenters.
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Select Start and End dates from the Calendar Picker.
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Click the Generate Report button, to display the report in the same window, -OR-
Click the Generate in New Window button, to leave the current window open and display the report in a new window, -OR-
Click the Reset button, to clear currently selected search criteria and return the selector to default settings, -OR-
Click the Save button, to save the report. See Saving a Report for more information on this functionality.
Example of an On/Off Call Report
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