Mobile Plus: Respond to a Callout

ARCOS Mobile allows users to respond to callouts.

To Respond to a Callout

1. Login to the mobile app.

2. Tap the Respond button on the ARCOS Mobile Home page. The Respond page displays.

3. Tap the Callout you want to respond to. The Respond Detail page displays.

4. If a Custom Message is attached to the Callout, it will display in the Callout Details section. If available, tap the Play button to listen to the Custom Message.

5. Tap the Accept, Decline, or Qualified No button at the bottom of the screen to respond. The buttons as they appear from left to right include:

• Accept (Green)

• Decline (Red)

• Qualified No (Yellow)

The Response is acknowledged and displayed in a banner at the top of the page.

NOTE: The ACCEPT button is now GREEN.

Note: If another employee is currently being offered the callout and there is only one position available, you will not be offered the job until the other employee has declined the position. If the other employee accepts the position, you will not be offered a job via the mobile app. (This works like the Manual Response feature in the web application and responding to a callout via inbound.)

 

To Respond to a Callout with an ETA

If the Callout includes an ETA when responding, the Response Follow Up modal opens when the user Accepts.

Enter your Estimated Time of Arrival and tap the Done button.

This field is optional, selecting Skip will leave the field blank and redirect the user back to the Respond page.

To Respond to a Callout with a Transfer Number

If the Callout includes a Transfer Number, the Response Follow Up modal opens when the user Accepts.

Tapping the Call icon will dial the number included.

This field is optional, selecting Skip will leave the field blank and redirect the user back to the Respond page.

Note: If your company uses the Job Not Available Employee Called Inbound charging rule, attempts to respond to the callout via ARCOS Mobile will not record the Job N/A result for the employee.

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*Note: ARCOS documentation is a living document. For inconsistencies or missing features, contact ARCOS Support. Not all companies have all items in the Online Help.