The NoCC roster preference is a textbox that determines the way Charges, Credits, and Sick Counts are handled for the roster. Currently, the NoCC roster preference supports 5 different variations of Charges, Credits, and Stick Counts.
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NoCC=1: Neither charges or credits are assigned.
Example: The callout has closed and the final results for all assigned employees are as follows: A declined, B received the Answering Machine result, C received the Employee not Home result, and D Accepted the callout. All four employees will receive an excused result with the response of "NoCC due to Roster Pref".
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NoCC=2: Charges/credits received when calling the roster, but Stick Counts are not affected.
Example: The callout has closed and the final results for all assigned employees are as follows: A declined, B received the Answering Machine result, C received the Employee not Home result, and D Accepted the callout. A, B, and C are charged for the callout and D receives a credit for the callout; but the employee's Stick Counts are not adjusted according to the results.
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NoCC=3: Employees will receive a Credit for Accepting but No Charges for Declines or other call results.
Example: The callout has closed and the final results for all assigned employees are as follows: A declined, B received the Answering Machine result, C received the Employee not Home result, and D Accepted the callout. A, B, and C will receive an excused result with the response of "NoCC due to Roster Pref", and D will receive a credit.
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NoCC=4: Charges and Credits are applied to the list, but employees are excused for a non-accept result if the list is called outside of its location. (Employees are still given a credit if they accept a callout outside of the roster's location.)
Example: The list was rolled to from another location and has now closed. The final results for all assigned employees are as follows: A declined, B received the Answering Machine result, C received the Employee not Home result, and D Accepted the callout. A, B, and C will receive an excused result with the response of "NoCC due to Roster Pref", and D will receive a credit.
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NoCC=5: Credits and charges are not applied and accepts are ignored.
Example: If an employee declines on the first sequence, which has NoCC set to null, then accepts on the second sequence, with NoCC set to 5, the employee will receive a charged result for the callout and will not receive a credit. If an employee declines on the first sequence, which has NoCC set to null, then declines on the second sequence, with NoCC set to 5, the employee will receive a charged result. Employees who are only called on a sequence, with NoCC set to 5, will receive an excused result with the response of "NoCC due to Roster Pref" for any response.
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