Matched Crew Callout Rule

The Match Crew callout rule matches employees based on their vehicle. The Matched Crew callout rule works with MatchRule roster preference; Lineman, Apprentices, and special skills employees to be maintained on their own Primary Class lists. These lists are either assigned an "S" for a Source list (this is usually the Lineman/Journeyman list) or an "F" for the Follower list (this is usually for Apprentices and special skills lists). See the example below for how a callout would run.

Bellow are the sub-callouts and their roster preference for the example:
Classification	S or F
Line Working Foreman	S
Lineman	F
Operator	F

In this callout, ARCOS will call the Line Working Foreman list while the Lineman and Operator lists are in Hold status.

Callout Statuses

Status	Explanation
Closed	A callout that has either been manually closed from the View Open Callouts page or all employees that accepted the callout have been released. Employees calling Inbound will be told there are no pending callouts.
Delay	This allows the operator to take some sort of action between chained lists being called. Can also be used during an All Hands on Deck to set time between calling the first and second time, if a second time is needed. Employees calling Inbound in response to this callout will still be offered an open position.
Done	The callout stopped running after the requested quantity was filled.
Edit	Accessed from the View Open Callouts page, you can perform Rollover, Resubmit, Resume, Edit Quantity, and Stop actions. Employees calling Inbound in response to this callout will still be offered an open position.
Hold	A callout is not currently making calls because there are employees who have been skipped because J/A Rule or serial calling has been enabled for the callout. Employees calling Inbound in response to this callout will still be offered an open position. If Serial Calling is enabled for a callout and the first sub-callout is still making calls, all other sub-callouts will be in Hold status.
New	The callout definitions, roster, and quantity were chosen, but the callout was not submitted. This only happens when you get to the Manual Bypass screen but then go to a different page and do not actually submit the callout.
Pager Delay	The length of time that ARCOS waits after calling an employee's pager and the next device to be called.
Paused	The callout is in a Running status but was manually paused by the operator. Calls will resume again at the same place in the roster when the operator manually un-pauses the callout. Employees calling Inbound in response to this callout will still be offered an open position.
Pending Pop-up	Notification, in the form of a pop-up, to the dispatcher or operator that an employee cannot be contacted by ARCOS for a callout has occurred. This may happen when a callout is made for a time in the future for Fill Shift, Travel, or Mutual Aid and the employee, while available for the date and time of the callout, is not currently available to be called. The employee must be called or radioed manually and the results entered manually into the system.
Pending Run	The callout has a Run Time selected that is in the future. Once the current time matches the selected Run Time of the callout, the callout will go to Running  status.
Queued	Another callout is already actively calling the selected roster. The queued callout has to wait until the other callout is finished calling that roster.
Running	ARCOS is currently making calls to the selected roster(s).
Stop	The callout was stopped by the operator before the requested quantity was filled. This could be before or after the callout reached a Wait status, i.e. went all of the way through the roster. Employees calling Inbound will be told there are no pending callouts.
Stopping	An operator has stopped the callout and there are outbound calls in progress. The callout remains in stopping status until all outbound calls have completed. No additional outbound calls are started and employees calling inbound will be told they have no pending callouts.
Submitted	ARCOS is in the process of generating the list of people to be called. This status transitions automatically into Running.
Wait	All eligible members of the roster were called but the requested quantity was not filled. ARCOS is waiting on the operator to decide whether to resubmit or to stop the callout. Employees calling Inbound in response to this callout will still be offered an open position

After a Line Working Foreman accepts the callout calls will begin on both the Lineman and the Operator list, but ARCOS will only call employees from these list if their vehicle is the same as the accepted Line Working Foreman's vehicle.

Vehicle

Type of company vehicle used by the employee. Can be configured one of three ways:

• Type: A user-defined dropdown menu (bucket truck, backhoe, etc.).

• String: A free-form textbox.

• Vehicle ID: A user-defined dropdown that associates the employee with a specific vehicle by ID number. This ID is tied to Crew Tracking Report and Vehicle Maintenance.

Note: The vehicle is a vital part to Matched Crew Calling and Crew in the Barrel callout rules.

If the Lineman or the Operator positions are not filled, ARCOS will continue making calls to a pointer list that is chained to the Follower list. The chained list contains other employees of the same classification, but these employees are not assigned to the same vehicle as the accepted Line Working Foreman.

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*Note: ARCOS documentation is a living document. For inconsistencies or missing features, contact ARCOS Support. Not all companies have all items in the Online Help.