On the Roster Admin page there is a checkbox attribute called LastAccept. If this attribute is selected with the Pointer option, the roster becomes a pointer list with the pointer being used to determine who is called first on callouts.
Pointer
The Pointer "holds" the place in a callout list where the last callout ended, using a specific list and where the next callout will begin. There are two version of the Pointer method: Last Called Attempted and Last Accepted.
When using the Last Accepted Pointer Method, a "P" displays on the Roster List Maintenance page to denote the current location of the pointer. The pointer can be moved to another employee on the Roster List Maintenance page, if required. The Callout Roster Report prints the roster order sequence according to the position of the current pointer.
When a callout occurs, ARCOS begins calling the roster at the last location of the pointer. When the callout is done or stopped, the pointer is adjusted.
Note: On the Roster Maintenance page, the pointer can be moved to another employee by clicking on the Pointer (Ptr) column of the target employee. This means that the pointer can be adjusted if needed. This can only be done for Pointer-based rosters. Click here to view how to reset all pointers for a location.
The Last Accepted Pointer functions as described below.
The pointer moves to the employee after the last accepted callout. Assume the Roster contains employees A, B, C, D and E.
Note: The Last Accept Pointer is based on the lowest person on the list to accept and NOT based on the time of the accepts.
Example 1: Pointer is assigned to C. When a callout occurs, C is the first employee called (and then D, E, A, B). A callout is initiated and C, D, E and A are called and A accepts, then at the end of the callout the pointer moves to B.
Example 2: Pointer is assigned to C. A callout is initiated; C and D are called and are not home. E is called and at the same time C calls into inbound. E does not accept and C is then offered the job via inbound and accepts. Since C accepted, the callout is filled. The pointer then moves to D since C was the last person who accepted (even though D and E were called).
Example 3: Pointer is assigned to C. A callout is initiated; C and D are called and are not home. E is skipped because his is on vacation. A is called and accepts. Since A accepted, the callout is filled. The pointer then moves to B since A was the last person who accepted (even though E was skipped because of vacation). Even if E comes off of vacation 1 minute after the callout is completed the pointer does not move back to him.
Example 4: Pointer is assigned to C, and A is on vacation. A callout is initiated; C and D are called and are not home. E accepts the callout. Since E accepted, the callout is filled. The pointer then moves to A since E was the last person who accepted. Even though A is on vacation the pointer is positioned on A because ARCOS does not know what the schedule status of A will be at the next callout. When the next callout occurs, ARCOS begins the callout with A and determines if A is still on vacation.
Example 5: Pointer is assigned to C, and two positions are required. A callout is initiated; C and D are called simultaneously since two positions are needed. C accepts and D declines. E is called and is not home. A is called and is not home. B is called and is not home. E calls back in and accepts. Since the callout is filled the pointer is moved and is positioned on A since E was the last accept (even though A and B were called).
Example 6: Pointer is assigned to C, and two positions are required. A callout is initiated; C and D are called simultaneously since two positions are needed. C is not home and D declines. E is called and is not home. A is called and is not home. B is called and is not home. E calls back in and accepts. C calls back in and accepts. Since the callout is filled the pointer is moved and is positioned on A since E was the last accept of the people called (even though A and B were called). Note that the pointer does not move to D.
Note: The pointer moves to the next employee past the last accept even though employees after that last accepted employee may have been called
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