Keep Last Pointer

On the Roster Admin page there is a checkbox attribute called Keep Last. If this attribute is selected with the Pointer option and the Last Accept Pointer, the roster becomes a pointer list with the pointer being used to determine who is called first on callouts; the lowest person on the list to accept the callout will have the pointer when the next callout is created for the list. When using the Keep Last Pointer Method, a "P" displays on the Roster List Maintenance page to denote the current location of the pointer. The pointer can be moved to another employee on the Roster List Maintenance page, if required. The Callout Roster Report prints the roster order sequence according to the position of the current pointer.

When a callout occurs, ARCOS begins calling the roster at the last location of the pointer. When the callout is done or stopped, the pointer is adjusted.

Note: On the Roster Maintenance page, the pointer can be moved to another employee by clicking on the Pointer (Ptr) column of the target employee. This means that the pointer can be adjusted if needed. This can only be done for Pointer-based rosters. Click here to view how to reset all pointers for a location.

The Keep Last Pointer functions as described below.

The pointer moves to the employee after the last accepted callout. Assume the Roster contains employees A, B, C, D and E.

Example 1: Pointer is assigned to C. When a callout occurs, C is the first employee called (and then D, E, A, B). A callout is initiated and C, D, E and A are called and A accepts, then at the end of the callout the pointer remains with A.

Example 2: Pointer is assigned to C. A callout is initiated; C and D are called and are not home. E is called and at the same time C calls into inbound. E does not accept and C is then offered the job via inbound and accepts. Since C accepted, the callout is filled. The pointer remains assigned to C.

Example 3: Pointer is assigned to C, and two positions are required. A callout is initiated; C and D are called simultaneously since two positions are needed. C is not home and D declines. E is called and is not home. A is called and is not home. B is called and is not home. E calls back in and accepts. C calls back in and accepts. Since C and E both accepted the callout the pointer is given to the lowest person on the list which is E.

Note: The pointer moves to the next employee past the last accept even though employees after that last accepted employee may have been called

---

*Note: ARCOS documentation is a living document. For inconsistencies or missing features, contact ARCOS Support. Not all companies have all items in the Online Help.