Individual Call Detail Report

The Individual Call Detail report contains the digit collection results. See Creating an Inbound Activity Report for instructions on accessing Inbound - Individual Call Detail reports. See Outbound Digit Collection via the Report Tab or via View Open Callouts for instructions on accessing Outbound reports. The details show how the employee responded to ARCOS during the callout.

Call Information Table
Field
Call ID	A unique number that is auto-generated by ARCOS that is used to reference the call in reports.
Name	The name of the employee who was called.
Type	The type of call. This will be either Inbound or Outbound.
Call Start	The start time of the call.
Call End	The end time of the call. This is the time ARCOS received a disconnect event.
Duration (h:m:s)	The duration of the call. The time between the Call Start and the Call End.
Phone Number	The number ARCOS called, if an Outbound call. The number the employee called from, if an Inbound call.
Host	The machine the call was made from or received on.
Channel	The channel on the machine in which the call was made on or received on.
Call Result	The result recorded by the system for the call. Click here to see result types. Note: If the Individual Call Detail is for an inbound call, then the Result field will not display unless the call is related to a callout.
Recording	A link to a downloadable version of the call recording. The call recordings can be downloaded in .wav format.

Digits Received Table
Column
Running Time	This is the number minutes/seconds into the call the digits were pressed. For example, using the two images above, we can determine what time the employee entered their PIN. The call started at 08:52:05 and the employee entered their PIN 29 seconds into call meaning their PIN was entered at 08:52:34. Note: For security purposes, some customers have their system configured so that the PIN is not listed in the Digits Received table.
Digits	The digits the employee entered at the given time. Note: If a set of digits is ignored by the system due to the time they entered, the digits will appear with ign at the end of them.

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*Note: ARCOS documentation is a living document. For inconsistencies or missing features, contact ARCOS Support. Not all companies have all items in the Online Help.