Testing Contact Numbers

As discussed in the Inbound VRU System, employees have the option to call ARCOS to test their contact numbers. In fact, most employers encourage their employees to test the contact numbers and make their family members aware of the system in the process. Most companies have internal procedures to follow, and those would apply before any instructions found here. The instructions listed here are generic in nature and your company Inbound system selections may vary slightly from the steps as outlined in this procedure.

• Call the ARCOS QA Inbound VRU System.

• Enter your Company Code, if required.

• Enter your Employee ID.

• Enter your PIN. ARCOS provides you with information regarding your current availability status and your callout percentage, if applicable.

• Press 3 on your touch tone phone to test your contact number. ARCOS tells you that you are going to receive a test call or a test page, depending on the number you select.

• Press 1 to test your permanent numbers or 3 to test your temporary number.

     • If you are testing a temporary number, ARCOS tells you what type of phone it is calling and          the number it will call.

     • If you are testing a permanent number, press 1 to test the first permanent number or 2 to            test the second permanent number. ARCOS tells you what type of phone it is calling (home or        cell) and the number it will call.

• Press 1 to:• Test another number, -OR-

• Press the star key to return to the main menu, -OR-

• Hang up to disconnect.

You can follow the same general instructions to add or change contact numbers by pressing 2 instead of 3 at Step #5 above.

---

*Note: ARCOS documentation is a living document. For inconsistencies or missing features, contact ARCOS Support. Not all companies have all items in the Online Help.