Inbound Pager Delay

Several companies use an Outbound Pager Delay, however, some companies use an Inbound Pager Delay instead. See Pager Delay in the Callout Rules section for an explanation of the Outbound Pager Delay. The current Inbound Pager Delay rule requires a 4-minute delay following a call to each employee, during which time that employee may call Inbound to respond to the callout. During this 4-minute period, any other employees who call Inbound to respond are placed on hold and told to wait while the system calls another employee. The other Inbound callers remain on hold until:

• The pager delay for the current employee expires, -OR-

• The current employee calls Inbound during his delay period and Declines the callout, -OR-

• The current employee calls Inbound during his delay period and Accepts the callout.

When one of the above conditions has been met, the Inbound caller who was placed on hold will be allowed to respond to the callout or will be told that the callout has been filled.

Note: The length of time for the Pager Delay is expressed in seconds and is established in Sys Admin>Pager>Pager Delay.

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*Note: ARCOS documentation is a living document. For inconsistencies or missing features, contact ARCOS Support. Not all companies have all items in the Online Help.