Resetting an Employee's Password or PIN

Employees cannot ask to have their PIN or password set to a specific number or ask what their current PIN or password is, because that information is not available to other ARCOS users. However, if an employee forgets either login or needs to change his PIN or Password, either one can be set back to the default by an authorized user. Once the PIN or Password is set back to the default, the employee can go into the VRU system or the ARCOS Web interface and set it again to whatever they desire, as long as it follows the constructs for passwords (See ARCOS Security). Follow the instructions below to reset the PIN or the Password for an employee.

Resetting the VRU PIN

By default, the initial VRU PIN for each employee is 1234. ARCOS prompts employees to change the VRU PIN the first time they use the Inbound VRU System. When the PIN is reset by an ARCOS user, it again defaults to 1234. Whenever the VRU identifies the employee's PIN as 1234, it prompts the employee to change his PIN to another 4-digit number.

1. Click the Employee tab. The Employee screen displays.

2. Click Password. The Employee Password Reset screen displays.

   

3. Select the appropriate Employee Name from the list.

4. Select the Reset VRU PIN checkbox.

   

5. Click Submit. (The total number of Active and Inactive employees displays at the bottom of the employee list.)

The VRU PIN can also be reset on the Employee Administration - Modify screen.

Resetting the Web Password

Passwords can be reset on the Employee Modify page and on the Employee Password page. However, a user must have a non-condensed e-mail address on their employee record before their password can be reset. If the user does not have non-condensed e-mail address on their record, the admin will receive a pop-up stating the employee needs a non-condensed e-mail address before their password can be reset.

1. Click the Employee tab. The Employee screen displays.

2. Click Password. The Employee Password Reset screen displays.

   

3. Select the appropriate Employee Name from the list that displays.

4. Select the Reset Web Password checkbox.

   

5. Click Submit. (The total number of Active and Inactive employees displays at the bottom of the employee list.)

The Web Password can also be reset on the Employee Administration - Modify screen.

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*Note: ARCOS documentation is a living document. For inconsistencies or missing features, contact ARCOS Support. Not all companies have all items in the Online Help.