Employee Module

The Employee module contains data that defines the employee. It enables you to manually add employees to ARCOS as well as to modify information associated with an existing employee, such as the employee’s Location, Classification, Security Group, Status, Seniority Date, and Phone Numbers. You can also modify an employee’s VRU ID and WEB ID and reset the associated passwords.

VRU ID

A unique code assigned to each employee. Must be all numeric, between 4 and 9 digits. Used by the employee in combination with a VRU PIN to access the Inbound VRU system. This is a required field.

Web ID

A unique identification assigned to each employee. Can be letters and/or numbers. Used by an authorized employee in combination with a Web password to access the ARCOS system. This is a required field.

Note: When logging in the Web ID field is case sensitive.

 Finally, you can apply Manual Charges from the Employee module. All of these functions can be performed on active or inactive employees.

The following table provides a description of the functions associated with each button on the Employee tab.

Sub-Tabs	Function
Add	Add new employees manually to ARCOS. Only users who have been granted security access to this screen can add employees to ARCOS.
Modify	Modify active or inactive employee data. Only users who have been granted security access to this screen can modify employee data in ARCOS.
View	View active or inactive employee data. From this screen, you can view an employee's data but you cannot make changes. Only users who have been granted security access to this screen can view employee data.
Load	Load an existing employee that fails during a data update. The screen is used to load an employee from the WARNINGS list.
Search	Search for an active, inactive, or deleted employee by Email, Phone Number, Last Name, First Name, Web ID, or VRU ID.
Attr Search	Search for employees based on associated attributes.
Security	Change the assigned Security Group for active or inactive employees. Only users who have been granted security access to this screen can view employee data.
Password	Reset an active or inactive employee's VRU PIN or Web password to the original default setting. Only users who have been granted security access to this screen can view employee data.
Manual Charge	Allows employees to be charged or credited manually. Charges/credits are not tied to a callout.
Supervisor	Accesses the Supervisor Hierarchy report. The report shows all supervisors from the selected locations along with the employees who report to them indented under the supervisor's name.
Ext Attr Matrix	Allows the user to run a report of employees' current attribute assignments.

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*Note: ARCOS documentation is a living document. For inconsistencies or missing features, contact ARCOS Support. Not all companies have all items in the Online Help.