Schedule Exception Administration

This feature is not used by all companies. This page allows you to create user-defined Activities and Schedule Exceptions as well as to maintain, delete, and configure them. The following table illustrates the differences between Activities and Schedule Exceptions in ARCOS.

Activities
1.	Indicate an informational schedule record, not a status.
2.	Employees will be considered available for callout even if they are assigned an Activity (versus another working Exception).
3.	Activities do not have an associated voice file recording. An assigned Activity will not be spoken to employees calling inbound to check their availability, because Activities do not indicate an employee status.
4.	Activity types will be communicated to Logica ARM regardless of the presence of a designated Holiday in ARCOS.
5.	Activities may not be excused like Exceptions; Activities are ignored during callouts.

To Create a New Schedule Exception

1. Create a new custom message to attach to the exception. See Creating a Custom Message for the appropriate instructions.

2. Click the Sys Admin tab. The main System Administration page displays.

3. Click the SchedEx Admin button. The Schedule Exception Admin page displays.

   

4. Enter the name of the new exception in the bottom row (blue row) of the Name column.

5. Click to select the Exception? checkbox.

6. Click the Excused? checkbox if the Exception is Excused.

7. Click the dropdown arrow to display the menu of recordings and select the custom message you recorded in Step 1 of these instructions.

8. Click Save. The screen refreshes and the new Schedule Exception is created and available for use.

To Create a New Activity

1. Click the Sys Admin tab. The main System Administration page displays.

2. Click the SchedEx Admin button. The Schedule Exception Admin page displays.

   

3. Enter the name of the new activity in the bottom row (blue row) of the Name column.

4. Click to select the Activity? checkbox.

5. Click Save. The screen refreshes and the new Activity is created and available for use.

To Delete an Existing Schedule Exception or Activity

1. Click the Sys Admin tab. The main System Administration page displays.

2. Click the SchedEx Admin button. The Schedule Exception Admin page displays.

   

3. Locate the Exception or Activity you wish to delete and click the checkbox in the Deleted column for that item.

4. Click Save. The screen refreshes and the selected Exception or Activity has been deleted.

Note: To display all deleted Exceptions and Activities, click the (show?) checkbox at the top of the Deleted column and then the Refresh button.

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*Note: ARCOS documentation is a living document. For inconsistencies or missing features, contact ARCOS Support. Not all companies have all items in the Online Help.