My Account Admin

The My Account Admin page is used by web users to manage their login preferences. From the My Account Admin page users can

• Set their account e-mail address

• Verify their account e-mail address

• Set/Change their secret question and answer

• Change their web password

• Change their VRU PIN

Upon logging in, users will be directed to the My Account Admin page for any of the following reasons:

• The user’s password has expired

• The user does not have an e-mail address entered on their record

• The user does not have an “Account” e-mail address

• The account e-mail address has not been verified

• The user has not setup a secret question/answer

Users will not be able to leave the My Account Admin page if

• The user’s password has expired and has not been changed*

• The user has not verified their account e-mail address*

• The user does not have a secret question/answer set*

* Items with an asterisk are only required fields if your company has decided to make them required. These settings can be changed on the User Login Admin page.

Note: An “Account” e-mail address is an e-mail address the user has flagged as their account e-mail address on the My Account Admin page and is the e-mail address the user will use to access ARCOS if they use the Forgot Password? link or another user has reset their password.

---

*Note: ARCOS documentation is a living document. For inconsistencies or missing features, contact ARCOS Support. Not all companies have all items in the Online Help.