Pager Delay

By default, when ARCOS transmits the callback number to a pager, it immediately calls the next employee or device. However, there may situations where you need to give an employee with a pager time to get to a phone to call in, such as employees on call. The Pager Delay function allows you to configure ARCOS such that it waits a certain amount of time before proceeding with the next employee or device.

Pager Delay can be implemented either at the roster level or at the callout level. If you implement a Pager Delay at the callout level, there is a checkbox in the Attributes section of the Callout Definition table that you select. ARCOS then waits the length of time designated in Sys Admin>Pager>Pager Delay before it calls another employee or device, after encountering a pager.

No new additional outbound calls will be made while a pager delay is in effect, but some customers have elected to have Inbound also directed by pager delay. See the Inbound VRU System for further information on how Pager Delay rules affect Inbound calling.

Click here to see details about the Pager Delay roster preference: PgrDly - Pager Delay.

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*Note: ARCOS documentation is a living document. For inconsistencies or missing features, contact ARCOS Support. Not all companies have all items in the Online Help.