Crew in a Barrel

The Crew in a Barrel callout rule is a roster based callout rule that calls employees based on their assigned crew. Employees who have the same assigned vehicle, on the Employee Modify page, are members of the same crew.

Note: The Barrel roster preference must be enabled in order for the Crew in a Barrel rule to function. Generally, the Default Quantity roster preference is also used with this callout rule.

When a callout is created for a list with the Barrel roster preference enabled, ARCOS looks at the number of employees requested and sees it as the number of Journeyman that must accept in order for the callout to be filled. ARCOS then increases the requested quantity to the number of employees on the first crew and calls all employees from the first crew on the list, which is the first vehicle on the list, at the same time. This means ARCOS could call five employees even though user only requested two employees.

If the first crew fills the number of requested Journeyman positions, ARCOS will decrease the number of total requested positions to match the number of filled positions and move the callout to Done status.

Callout Statuses

Status	Explanation
Closed	A callout that has either been manually closed from the View Open Callouts page or all employees that accepted the callout have been released. Employees calling Inbound will be told there are no pending callouts.
Delay	This allows the operator to take some sort of action between chained lists being called. Can also be used during an All Hands on Deck to set time between calling the first and second time, if a second time is needed. Employees calling Inbound in response to this callout will still be offered an open position.
Done	The callout stopped running after the requested quantity was filled.
Edit	Accessed from the View Open Callouts page, you can perform Rollover, Resubmit, Resume, Edit Quantity, and Stop actions. Employees calling Inbound in response to this callout will still be offered an open position.
Hold	A callout is not currently making calls because there are employees who have been skipped because J/A Rule or serial calling has been enabled for the callout. Employees calling Inbound in response to this callout will still be offered an open position. If Serial Calling is enabled for a callout and the first sub-callout is still making calls, all other sub-callouts will be in Hold status.
New	The callout definitions, roster, and quantity were chosen, but the callout was not submitted. This only happens when you get to the Manual Bypass screen but then go to a different page and do not actually submit the callout.
Pager Delay	The length of time that ARCOS waits after calling an employee's pager and the next device to be called.
Paused	The callout is in a Running status but was manually paused by the operator. Calls will resume again at the same place in the roster when the operator manually un-pauses the callout. Employees calling Inbound in response to this callout will still be offered an open position.
Pending Pop-up	Notification, in the form of a pop-up, to the dispatcher or operator that an employee cannot be contacted by ARCOS for a callout has occurred. This may happen when a callout is made for a time in the future for Fill Shift, Travel, or Mutual Aid and the employee, while available for the date and time of the callout, is not currently available to be called. The employee must be called or radioed manually and the results entered manually into the system.
Pending Run	The callout has a Run Time selected that is in the future. Once the current time matches the selected Run Time of the callout, the callout will go to Running  status.
Queued	Another callout is already actively calling the selected roster. The queued callout has to wait until the other callout is finished calling that roster.
Running	ARCOS is currently making calls to the selected roster(s).
Stop	The callout was stopped by the operator before the requested quantity was filled. This could be before or after the callout reached a Wait status, i.e. went all of the way through the roster. Employees calling Inbound will be told there are no pending callouts.
Stopping	An operator has stopped the callout and there are outbound calls in progress. The callout remains in stopping status until all outbound calls have completed. No additional outbound calls are started and employees calling inbound will be told they have no pending callouts.
Submitted	ARCOS is in the process of generating the list of people to be called. This status transitions automatically into Running.
Wait	All eligible members of the roster were called but the requested quantity was not filled. ARCOS is waiting on the operator to decide whether to resubmit or to stop the callout. Employees calling Inbound in response to this callout will still be offered an open position

However, if the first crew does not fill the number of requested Journeyman positions, ARCOS will delay the callout for X minutes as defined by the value of the Barrel roster preference. After the delay period is over, ARCOS will increase the number of requested positions to match the number of employees from the first crew and the number of employees from the second crew. ARCOS will continue this process until all crews on the list are called or the requested number of Journeyman is filled.

Note: While other crews are called, employees from earlier crews can call inbound and respond to the callout. If the call goes to ^Wait status, only employees from the last crew are able to respond via inbound.

Crew in a Barrel with Contractor Restrictions

In addition to the Crew in a Barrel callout logic described above, some customers use some additional logic when calling contractors on a barrel list that prevents union and contractor employees from working together. In order to apply the contractor restrictions to callout, all contractor crew leaders on the list must have CTR at the beginning of their assigned vehicle’s name.

Note: In order for the contractor employees to be called correctly, only the crew leader for the contractor crew should be placed on the callout list in ARCOS.

ARCOS will use the following logic when calling union and contractors from the same list:

• When a contractor crew leader is next to be called:

• • And an union employee previously accepted the callout, ARCOS will skip the contractor crew leader and proceed to the next vehicle.

Note: ARCOS will repeat this logic until a non-contractor vehicle is encountered.

• • And an accept has not been recorded, ARCOS will decrease the requested quantity to 1 and call the contractor crew leader.

  • • If the contractor crew leader accepts, the callout will go to done status.

    • If the contractor crew leader does not accept, ARCOS will evaluate the next vehicle as above.

• While a contractor crew leader is being called or a crew delay is in affect for the contractor crew leader, non-contractor employees will not be able to respond to the callout via inbound or Manual Response.

• While ARCOS is in the process of calling non-contractor employees or a crew delay is in affect for a non-contractor crew, contractor crew leaders will not be able to respond to the callout via inbound or Manual Response.

• When a non-contractor vehicle is encountered, ARCOS will increase the number of employees requested to a value that allows all non-contractor employees to accept the callout.

• Once a non-contractor employee accepts the callout, no contractor crew leaders will be called, nor will they be offered the callout via inbound or Manual Response.

• When a callout is in WAIT status, the vehicle of the last employee called will determine who can respond via inbound or Manual Response.

• • If the last vehicle encountered was a contractor crew leader, only contractor employees will be able to respond.

  • If the last vehicle encountered was a non-contractor vehicle, only non-contractor employees will be able to respond.

Note: ARCOS will never call more than 1 contractor at a time. If two or more crews are needed, a separate callout will need to be created for each crew that is needed.

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*Note: ARCOS documentation is a living document. For inconsistencies or missing features, contact ARCOS Support. Not all companies have all items in the Online Help.