Releasing an Employee from a Callout

When employees are finished working a callout , they must be released.

Callout

The process of requesting employees to work during their off hours or for non-shift work, usually contacted by phone and/or pagers.

The dispatcher or other ARCOS user can release employees from a callout through the Employee Working screen. From this screen, you can locate an employee using several different filters and search options. You can search by start time and date, by date range, or you can filter by shift, callout, holdover, or exceptions. You can also see employees who are currently working a shift, callout, holdover, or are on exception.

Note: For some customers, the locations selected on the View Open Callouts page carry over to the location filter on the Employee Working page.

Releasing an Employee from a Callout

1. Click the Callout tab. The Callout screen displays.

2. Click the Working button. The Employee Working locator screen displays.

   

3. Click the Edit button to the right of the words Location Filter if you wish to search for an employee in a different location from the current one. Click here for instructions on using the Location Filter.

4. Select the start time and date from the Effective Start fields, if desired, -OR-

Click the checkbox to the right of the Select Date by Range field if you wish to add an end time to the search.

Note: When searching by range (using a start and end time), any records which start exactly at your search end time are NOT  returned in the search. Likewise, any records that end exactly at your search start time are NOT returned in the search.

5. Click the checkbox(es) to the right of Filter by: to select the working types on which you wish to filter.

6. Click the Show Employees at Selected Time button to view your callout list. To locate current records, select a Filter by: option and click the Show Employees as of Now button.

7. Click the checkbox in the Rel column for all employees you wish to release.

8. Click the Release/Holdover button.

9. Click OK to verify that you want to release the selected employees. The screen refreshes and the selected employees are released.

Note: When someone is released, at a specified time or as of NOW, ARCOS first checks to make sure that the schedule record is really in effect at that time. If it is, ARCOS releases the employee. However, if the schedule record was not in effect at that time or if another operator has already released the employee, the text is changed to red and an explanation error displays, stating that the employee may have already been released.

The Auto-Release feature varies by company and automatically releases employees from holdover or callout after a company-specified number of hours. Most companies auto-release employees at the start of a shift.

---

*Note: ARCOS documentation is a living document. For inconsistencies or missing features, contact ARCOS Support. Not all companies have all items in the Online Help.