Placing an Employee on Holdover

In order to place an employee on holdover from the Working screen, the employee must be currently working a shift. For an alternate way to place an employee on Holdover, see Modifying a Schedule Record.

Holdover

Holdover, also know as Continuous Day, Extension of Shift, or Extended Day, is defined as the time that an employee is working beyond the end of their shift. In the event an employee is held over past their normal shift, an authorized user must update ARCOS with this information so that the employee is not called at home (since they are still at work).

Note: Some companies do not allow employees to be placed on Holdover from the Working screen but use a special callout type instead for holdovers. In the case of these companies, there is no Holdover column on the Working screen.

Note: For some customers, the locations selected on the View Open Callouts page carry over to the location filter on the Employee Working page.

To Place an Employee on Holdover

1. Click the Callout tab. The Callout screen displays.

2. Click the Working button. The Employee Working locator screen displays.

   

3. Click the Edit button to the right of the words Location Filter if you wish to search for an employee in a different location from the current one. Click here for instructions on using the Location Filter.

   

4. Select the start time and date from the Effective Start fields, if desired, -OR-

Click the checkbox to the right of the Select Date by Range field, if you wish to add an end time to the search.

Note: When searching by range (using a start and end time), any records which start exactly at your search end time are NOT returned in the search. Likewise, any records that end exactly at your search start time are NOT returned in the search.

5. Click the Filter by: checkbox to the left of Shift, Callout, Holdover, and/or Exceptions. You can use any combination of the filters.

6. Click the Show Employees at Selected Time button to view your callout list. To locate current records, select a Filter by: option and click the Show Employees as of Now button.

   

7. Type a description in the Holdover Description field.

8. Select the number of hours from the Holdover Hrs. dropdown, if applicable.

9. Click the checkbox in the Hold column for all employees you wish to place on hold.

10. Click the Release/Holdover button. Verification that the holdover was submitted displays.

    

11. Click OK to verify that you want to place the selected employee on holdover. The screen refreshes and the selected employee is on holdover.

The Auto-Release feature varies by company and automatically releases employees from holdover or callout after a company-specified number of hours. Most companies auto-release employees at the start of a shift. Default length of time for a holdover varies from company to company, usually from 2 to 8 hours.

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*Note: ARCOS documentation is a living document. For inconsistencies or missing features, contact ARCOS Support. Not all companies have all items in the Online Help.