Alternate Callout Actions

Alternate Action	Definition
Delete	Removes the sub-callout from the call.
Pause/Unpause	A temporary stop or start initiated by the operator or dispatcher. You can resubmit with our without preview.
Stop	Stops any child callouts that can be stopped. In order for the call to be stopped, the status for the child callout must be Wait, Running, or Hold.
Resubmit (w/Preview)	Allows you to enter Manual Bypass Results before re-initiating the callout. Also allows you to increase or decrease the number requested for a callout and begin calling from the first position in the roster. Makes a new attempt at the list.
Resubmit (No Preview)	Initiates an immediate resubmit with no Manual Bypass step. Any previously entered Manual Bypass Results are carried forward.
Rollover	Rolls the callout to another, operator-selected location or callout class.
Resume	This action is only available for callouts that are in Stop or Done status that have uncalled devices or rosters on the last/current attempt in which the work end time has not passed. Resume can be used with a Done job as long as the work end time has not passed and the quantity is increased. Resuming a callout puts it back into Running status. ARCOS continues calling the same/current attempt, beginning with the NEXT device to call. Further, it re-locks the rosters being called, meaning a Resumed callout can potentially go into Queued status until selected rosters are available to be called. See IB Callback Rule for information on uses of the Resume feature.
Edit Quantity	Edit the number of requested employees. This feature takes into account calls in progress. The number of requested employees cannot be reduced below the number already accepted plus the number of calls in progress.

 

*Note: ARCOS documentation is a living document. For inconsistencies or missing features, contact ARCOS Support. Not all companies have all items in the Online Help.

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