Viewing Open Callouts

Open callouts are callouts that either have employees still working or have otherwise not yet been closed (see callout statuses ). You can view an open callout from the Reports tab if you select by Callout ID or by Sub-callout ID reports.

Note: For some customers, the locations selected on the Employee Working page carry over to the location filter on the View Open Callouts page.

Callout

The process of requesting employees to work during their off hours or for non-shift work, usually contacted by phone and/or pagers.

Callout Statuses

Status	Explanation
Closed	A callout that has either been manually closed from the View Open Callouts page or all employees that accepted the callout have been released. Employees calling Inbound will be told there are no pending callouts.
Delay	This allows the operator to take some sort of action between chained lists being called. Can also be used during an All Hands on Deck to set time between calling the first and second time, if a second time is needed. Employees calling Inbound in response to this callout will still be offered an open position.
Done	The callout stopped running after the requested quantity was filled.
Edit	Accessed from the View Open Callouts page, you can perform Rollover, Resubmit, Resume, Edit Quantity, and Stop actions. Employees calling Inbound in response to this callout will still be offered an open position.
Hold	A callout is not currently making calls because there are employees who have been skipped because J/A Rule or serial calling has been enabled for the callout. Employees calling Inbound in response to this callout will still be offered an open position. If Serial Calling is enabled for a callout and the first sub-callout is still making calls, all other sub-callouts will be in Hold status.
New	The callout definitions, roster, and quantity were chosen, but the callout was not submitted. This only happens when you get to the Manual Bypass screen but then go to a different page and do not actually submit the callout.
Pager Delay	The length of time that ARCOS waits after calling an employee's pager and the next device to be called.
Paused	The callout is in a Running status but was manually paused by the operator. Calls will resume again at the same place in the roster when the operator manually un-pauses the callout. Employees calling Inbound in response to this callout will still be offered an open position.
Pending Pop-up	Notification, in the form of a pop-up, to the dispatcher or operator that an employee cannot be contacted by ARCOS for a callout has occurred. This may happen when a callout is made for a time in the future for Fill Shift, Travel, or Mutual Aid and the employee, while available for the date and time of the callout, is not currently available to be called. The employee must be called or radioed manually and the results entered manually into the system.
Pending Run	The callout has a Run Time selected that is in the future. Once the current time matches the selected Run Time of the callout, the callout will go to Running  status.
Queued	Another callout is already actively calling the selected roster. The queued callout has to wait until the other callout is finished calling that roster.
Running	ARCOS is currently making calls to the selected roster(s).
Stop	The callout was stopped by the operator before the requested quantity was filled. This could be before or after the callout reached a Wait status, i.e. went all of the way through the roster. Employees calling Inbound will be told there are no pending callouts.
Stopping	An operator has stopped the callout and there are outbound calls in progress. The callout remains in stopping status until all outbound calls have completed. No additional outbound calls are started and employees calling inbound will be told they have no pending callouts.
Submitted	ARCOS is in the process of generating the list of people to be called. This status transitions automatically into Running.
Wait	All eligible members of the roster were called but the requested quantity was not filled. ARCOS is waiting on the operator to decide whether to resubmit or to stop the callout. Employees calling Inbound in response to this callout will still be offered an open position

 

To View Open Callouts

1. Click the Callout tab. The Callout screen displays.

2. Click View. The View Open Callouts screen displays. If there are no open callouts, the message, "There are no open jobs for your selection." displays on the screen.

   

1. Click the edit button to display the Location* picker that allows you to select locations (Level 1 through Level 4) for which you wish to view callouts. * The number of currently selected locations displays in a mouse over.

2. Click the Mine Only checkbox if you wish to view only the callouts that are assigned to you.

3. Click the dropdown arrow to the right of the Type window, if you wish to filter the callouts by type.

4. Click the dropdown arrow to the right of the Sort window to select from a list of available sort options. The sort options are: Effective Date/Time, Callout ID, Owner, Op Center, Callout Type, and Status.

5. Click the dropdown arrow to the right of the View window to choose the view in which you wish to display the callout list. Expanded is the default view on the View Open Callouts page and Condensed is the default view in Reports>Callout Detail>Callout Detail report page.

   • The Reset button resets all filters on the View page to their default. The Locations filter resets to your current Level 4 location, the Sort filter resets to Eff. Date/Time, and the View filter resets to Expanded.

   • The Refresh button refreshes the screen with the most recent data.

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*Note: ARCOS documentation is a living document. For inconsistencies or missing features, contact ARCOS Support. Not all companies have all items in the Online Help.