Callout Detail Report Page

The Callout Detail Report page allows you to see all of the information about a callout in one report.

When you click the Callout ID link on the 'View Open Callouts Page', you go directly to the Callout Detail Report page that displays all of the rosters used in the callout.  

When the Callout Detail Report page displays or when it refreshes, any pending pop-ups display. 

Pop-up Triggers

Pop-ups are now tied to the banner instead of the page. This allows a pop-up to appear so the callout owner can respond from any screen and not just the screen where the pop-up originated. Pop-ups are triggered by the following actions/events:

• Banner load

• Banner refresh (click on the banner)

• F5 key (refreshes entire window)

• Location change

• View Open Callouts page refresh

• New Callout Detail Report refresh

If none of the above listed actions take place, the banner will call the server via AJAX every 5 minutes. In addition, if there is an open pop-up and it has been less than 30 seconds since the last refresh, the banner does not check for new pop-ups. If there is no open pop-up and it has been less than 5 seconds, the banner will not check for new pop-ups. The banner uses the location filter on the new View Open Callouts page to determine which pop-ups display. Pop-ups include Wait-No Acknowledge, Wait with Acknowledge, Manual Pop-up, Expired Holdover, Done Callout Acknowledge, and Chain Delay.

This includes wait - no acknowledge, wait with acknowledge, manual pop-up, expired holdovers, done callout acknowledge, and chain delay pop-ups, depending upon your location. You can view the report from the Callout ID link on the View Open Callouts page or the ID links on the Callout Edit page if the callout is open, or from Reports>Callout Detail>Callout Detail if the callout is closed.

• Organizes and displays all information about a callout in one place

• Provides an edit link to the Callout Edit page (if user has the security feature for callout edit)

• Supports linking from the Callout Edit page Callout ID and CO ID (sub-callouts) (takes you directly to the Callout Detail Report)

• Provides a button that links to the Correct Responses page

• Provides a button that links to the Accepts Summary page

• Provides more information about which rosters were used and attaches call results to specific rosters

• Provides a button that links to the Callout History Report page

• Displays phone number actually being called as well as who is being called across all sub-callouts

• Provides multiple sorting and display options for callout results

• • Display options include: Combine sub-callouts, Split out system results, or Hide ignored results

  • Sort options include: Call Order, Attempt Date,  Result, Employee, Primary Class, Op Center, or Source

• Allows filtering by callout classification (from the Callout Detail Report selector)

• Provides a link from the Not Attempted table to view current employee status (Curr Status) and employee callout status (Callout Status)

• Supports Browser Back button on all pages

If a callout is active when you view the Callout Detail Report page, the tables that display on the page vary, depending upon the status of the callout when you view the page. For example, while employees are actively being called, the Being Called table shows employees currently being called. Once ARCOS® is no longer calling employees for the callout, that table closes. The following is a list of the tables that may display during a callout.

• Being Called Table: Displays when a callout is active and ARCOS is making calls to employees. It provides information about the employees who are currently being called, by sub-callout.

• Callout Results Table: Shows the results of each call in the sub-callout. The table is color coded; employees who have a status of Accepted display in a green row, employees who have a status of Declined display in a pink row, and all other statuses display in a white row, with the result highlighted in yellow. If the employee has an individual override, the employee name is highlighted in purple.

• Skipped (System Results) Table: Displays information regarding employees who were not called due to a system reason, callout rule, or exception, such as Telephone - Out of Service, Not Called - Called in Sibling Callout, Working Normal Shift, Not Called - Callout Ended, or Vacation. (This table only displays if the SOSR checkbox is selected.)

• Delay Periods During Callout Table: Displays if the callout encounters a Chain Delay or a Resubmit delay.

• Not Attempted Table: Shows employees waiting to be called. This table can remain populated if a callout is filled before the list is exhausted. The table has two links, one to display the employee status now (Curr Status) and one to display the employee status at Eff. Date/Time of the callout (Callout Status). Overridden statuses are in italics in the Callout Status column. The Curr Status and Callout Status columns do not display if the callout type ignores schedules. Once an employee is called, they are moved off of this list and on the appropriate list (Callout Results or System Results).

• Manual Bypass Results (Not Yet Recorded) Table: If employees are manually bypassed when a callout is created on the Callout Edit page, they are held in the Manual Bypass Results (Not Yet Recorded) table until either ARCOS encounters their name during the callout or until the callout is in done or stopped status.

• Uncalled Sequences Table: Displays any lists of chained rosters that were not called for the callout.

• Failed Calls Table: Provides a list of calls that did not reach the employee due to some type of error or failure, such as a phone out of service

• Notes Table: Contains all Notes that have been entered for the callout and only displays if the callout has notes attached to it. Notes are entered for a callout on the Callout Edit page.

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*Note: Not all companies have all of the items described in the Online Help.

*Please note, the ARCOS online documentation is a living document that is always under review. If you see information that is inconsistent with the behavior in the application, or you do not see a page covering an ARCOS feature you would like to know more about, please contact the ARCOS Support Center.