Using Callouts View

The View screen on the Callout tab is an important screen for anyone administering open callouts. This screen allows you to monitor the status of open callouts, view callout progress history and to stop, close, and transfer the callout. It also contains links to other functions such as resubmit or rollover.

While the View Open Callouts screen automatically displays after you initiate a callout, it can also be accessed by clicking the View button on the Callout tab, allowing you to view callouts that either have employees still working or have otherwise not yet been closed.

When the View Open Callouts page displays or when it refreshes, any pending pop-ups display. This includes wait - no acknowledge, wait with acknowledge, manual pop-up, expired holdovers, done callout acknowledge, and chain delay pop-ups.

Pop-up Triggers

Pop-ups are now tied to the banner instead of the page. This allows a pop-up to appear so the callout owner can respond from any screen and not just the screen where the pop-up originated. Pop-ups are triggered by the following actions/events:

• Banner load

• Banner refresh (click on the banner)

• F5 key (refreshes entire window)

• Location change

• View Open Callouts page refresh

• New Callout Detail Report refresh

If none of the above listed actions take place, the banner will call the server via AJAX every 5 minutes. In addition, if there is an open pop-up and it has been less than 30 seconds since the last refresh, the banner does not check for new pop-ups. If there is no open pop-up and it has been less than 5 seconds, the banner will not check for new pop-ups. The banner uses the location filter on the new View Open Callouts page to determine which pop-ups display. Pop-ups include Wait-No Acknowledge, Wait with Acknowledge, Manual Pop-up, Expired Holdover, Done Callout Acknowledge, and Chain Delay.

Note: For some customers, the locations selected on the Employee Working Page carry over to the location filter on the View Open Callouts page.

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*Note: ARCOS documentation is a living document. For inconsistencies or missing features, contact ARCOS Support. Not all companies have all items in the Online Help.