Create a Closest-to-Trouble Callout

1. Go to the Callout tab and click the Create button.

2. Select the desired Closest-to-Trouble Callout type in the dropdown.

   

3. Set the Message Information, Attributes, and Overrides.

4. Select Enter the Trouble Location address into the Address text box and click the Map It button. - OR –

 Use the Google Map to select the Trouble Location.

Note: The Trouble Location can be changed by clicking and dragging the red bubble on the map to a new location and then clicking OK to acknowledge the change in the pop-up that displays.

5. Click OK on the pop-up if the correct address displays. Skip to step 7 if your company does not use different Closest-to-Trouble calculation methods. To copy the trouble address to the text-to-speech box:

   • Click the Wave2Web/TTS link under the Custom Msg dropdown.

   • Click the TTS button in the recording options section.

   • Click the to TTS button next to the trouble address. The address text will be copied to the text-to-speech textbox.

6. Select the method to calculate Closest-to-Trouble order from the CTT Method dropdown.

Note: If you company has the ability select a CTT Method, clicking on an employee's push pin on the map displays the route in which the distance is calculated by.

Available Closest-to-Trouble Calculation Methods include

5. • Raw Distance: Also referred to as "As the crow files." This method orders employees in Closest-to-Trouble order based on their distance from the trouble but the distance is calculated as a straight line.

6.  

   Example

   

   • Drive Distance: This method calculates the actual driving distance in miles from the employee to the trouble using Google Maps' suggested driving route for the employee's travel to the trouble location, based on current traffic information that is available to Google.

7.  

   Example

   

   • Drive Time: This method calculates the employees driving time in minutes based on Google Maps' suggested driving route fro the employee's travel to the trouble location, based on current traffic information that is available to Google.

8.  
9.  

   Example

   

7. Select the desired Class(s)/Workgroup(s) and quantities.

8. Click Submit. A blue bubble displays next to all available employees with their call order number and approximate distance to the trouble from their home location.

   

Note: A blue bubble is used only for the first sub-callout and all other sub-callouts receive a different colored bubble.

Note: If an employee is unavailable for the callout the bubble is black and contains the employee’s potential call order number.

Note: If an employee does not have a mapped address, the employee's approximate miles displays as N/A. The employee will be called after all employees with addresses are called.

Note: If additional miles are entered in the Addl Travel Miles field on the Employee Modification page, the miles are automatically added to the employee's displayed approximate distance.

9. Make the necessary changes in the Manual Bypass Section and click the Initiate Callout button.

Note: Gray bubbles represent employees who are being Manually Bypassed.

Note: Employees’ locations are displayed on the same map as the Trouble Location and have a mouse over containing the employee’s name and address.

Note: If changes have been made to an employee's address, the changes will not be reflected on the current callout if it is Resubmitted but will take affect if Resubmit w/Preview is selected instead.

Note: If two or more employees have the same distance (or drive distance or drive time, depending on the callout's call method), the tied employees will be called in alphabetical order.

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*Note: ARCOS documentation is a living document. For inconsistencies or missing features, contact ARCOS Support. Not all companies have all items in the Online Help.