Future Runtime Callout

The Future Runtime callout type is a callout type that can be created and set to run in the future. After the callout is initiated, the callout will sit in Pending status until the scheduled run time.

To Create a Future Runtime Callout

1. Click the Create button on the Callout tab.

2. Select Fill Shift in the Callout Type drop-down.

3. Select the Start Time and End Time of the work.

4. Click the calendar icon next to Run Time. Select the Date and Time the callout will run.

   

Note: This time needs to be prior to the Start Time of the work and cannot be more than 7 days in the future.

5. Enter up to 100 characters in the Description field. This information displays on the View Open Callouts screen as well as other ARCOS reports. The employee does not see or hear the description field as part of the callout process. The purpose of this field is to aid you in identifying the callout when you pull reports. If you do not enter a description, ARCOS uses the name of the current user, type of callout, work start time and date, reason, and location to create a description for the callout.

6. Select a callout reason from the Reason dropdown. A default callout reason, determined by the company, may appear in this field.

7. Select a custom message from the Custom Msg dropdown, if necessary.

Callout Custom Message

Only the first 50 characters of Custom Messages will display in the Custom Msg dropdown field on the Create Callout page. If the message exceeds the limit of 50 characters, it will be followed by an ellipsis (...) and will have a mouse over so that you can hover your mouse pointer on the message to see the full description.

8. Click to select a roster from the Roster Picker table. The roster title turns pink.

- OR -

Click the Crew Request button to display the Crew Picker table, if your company has this option. Remember that when selecting Crews, the quantity refers to the number of Crews being selected, NOT the number of employees of different classes which make up the Crew. For more information on Crews, see Create Crews.

9. Enter the number of employees from the roster to be used in the callout in the Quantity field.

10. Uncheck the Call checkbox for employees you don't want to be called; this will cause a Manually Bypassed result for these employees.

11. Click Submit.

12. Verify all of the information is correct.

13. Click the Initiate button. The callout will go to Pending Run status until the scheduled Run Time.

    

Example of the Future Runtime callout type.

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*Note: ARCOS documentation is a living document. For inconsistencies or missing features, contact ARCOS Support. Not all companies have all items in the Online Help.