All Hands on Deck Callout

When you select All Hands on Deck (All Hands) as the callout type, ARCOS displays some screens and options that are different from those you see during normal callouts. The following information pertains to running an All Hands on Deck callout.

All Hands callouts are location-based, rather than roster-based callouts. Some companies also use an additional feature that allows them to add additional rosters from another location to their All Hands callouts. All Hands callouts consider all employees in the selected location(s) and roster(s), some employees may not be called because of their availability status.

The Sub-Callout table Class/WG displays Query by Location instead of the name of the class or workgroup. You may identify a roster as excluded from All Hands for employees you do not want called for All Hands and check the ExAH checkbox in List Mnt>Roster List Ordering>Admin, if your company has the EXAH Roster Pref option.

Depending on your company settings, when you are in All Hands mode, you may have a Class/Workgroup picker that allows you to specify any additional Classes or Workgroups to call out in a Workgroup-based All Hands sub-callout. Further, it may be possible for you to choose specific Sub Custom Messages for each sub-callout that you add to the callout. This allows each Class or Workgroup to receive their own specific instructions. The sub-callout messages supersede the main message, so that the sub-callouts only hear the sub-message, not both messages.

Creating an All Hands callout uses the same basic steps as creating a normal callout. The biggest difference is that the Sub-Callout table displays Query by Location in the Class/WG field instead of the name of the class or workgroup. Also, the Roster Picker changes to a Location Picker, because All Hands callouts are location-based, not roster-based. See Creating a New Callout for the step-by-step instructions on creating a callout.

Button	Explanation
	Accepts the location choices you made in the Roster Picker table.
	Displays other buttons for further choices of roster selections.
	Changes to the Location Picker table.
	Changes to the Roster Picker table.

View Callout Screen for All Hands on Deck Callout

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*Note: ARCOS documentation is a living document. For inconsistencies or missing features, contact ARCOS Support. Not all companies have all items in the Online Help.