Creating a Manual Callout

This option allows you to create a callout in which all call results are entered manually by the user.

Callout

The process of requesting employees to work during their off hours or for non-shift work, usually contacted by phone and/or pagers.

No outbound calls are made by ARCOS. If the callout is not filled but is submitted, ARCOS stops the callout. You must also enter a call result (reason/comment) for each employee in the Manual Bypass table, if your company requires it. The steps for creating a manual callout are similar to those of creating a new callout from the Create screen in the Callout module, except that the process is executed from the Manual screen in the Callout module. Also, some attributes on the Callout page don't apply to a manual callout and have been removed from the tables when you are in the manual callout mode. 

List of deleted attributes.

The attributes that have been removed from the Manual Callout page are:

• Blast Calling
• Pager Delay
• Serial Calling
• Keep Calling
• Num Attempts in the sub-callout section
• Resubmit Delay

The instructions below assume you have a working knowledge of the Create callout screen. See Creating a New Callout for detailed descriptions of the fields and functions.

1. Click the Callout tab. The Callout screen displays.

2. Click Manual. The Manual Callout Definition and Roster Picker tables display.

   

   

3. Complete the steps to complete the Manual Callout Definition table. (See Callout Definition Table for descriptions of the fields.)

4. Click Save.

5. Select a roster or rosters from the Roster Picker table.

   

6. Click Loc Selector to select rosters from additional locations.

7. Click Submit to save the selections. The Sub-Callout and Manual Bypass Section tables display.

   

8. Enter the appropriate response in the Response field for each employee in the Manual Bypass table.

Note: ARCOS will automatically fill-in results for employees who are currently unavailable for the callout when a result is entered for another employee.

9. Click Initiate Manual Callout. The View Open Callouts screen displays.

   

When an employee is working a Normal Callout, Holdover, Travel, etc., it is important to make sure he gets released when the callout is completed. If the employee does not get released, ARCOS cannot call him for the next callout when his name comes up because ARCOS sees him as still working. See Using the Working Screen for more information.

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*Note: ARCOS documentation is a living document. For inconsistencies or missing features, contact ARCOS Support. Not all companies have all items in the Online Help.