Callout by Operator Report

The Callout by Operator Report shows a count of how many callouts each operator created in a selected date range. The report has sortable columns and links that allow the user to drill down to the Call Detail Report level of information.

Note: This report only displays closed callouts.

Definition of each column in the Callout by Operator Report

Operator: Name of the operator who ran the callout.

# Callouts: The number of callouts the operator ran during the specified time period.

Detail: A link that shows the Operator, Level 3 location, Level 4 location, number of callouts, and an additional Detail link that lists the individual callouts.

To Generate a Callout by Operator Report

1. Click the Callout Summary button on the Reports tab. The Callout Summary Reports selection screen displays.

2. Click the By Operator button. The Callout Report by Operator setup screen displays.

3. Select a Parent Company, Business Unit, Division,and OpCenter from their respective dropdown lists.

Note: Click and drag or <Ctrl> + click to select multiple Parent Companies, Business Units, Divisions, or OpCenters.

4. Select Start and End dates from the Calendar Picker.

Calendar Picker

The Calendar Picker allows you to select both dates and times to be used in ARCOS.

The navigation with the mouse is straightforward; however, there are a number of keyboard shortcuts available for navigation and selection. In addition to mouse and keyboard functions, Calendar Picker uses color coding to denote certain things:

The current day is highlighted in pink.

The left blue arrow allows you to scroll back one year.

The right blue arrow allows you to scroll forward one year.

The left green arrow allows you to scroll back one month.

The right green arrow allows you to scroll forward one month.

Calendar Picker Navigation with Keyboard

Navigation	Keyboard Function
Move from one day to another	Up, down, left, and right arrow keys
Move one month at a time	Up and Left arrows move to the previous month Down and Right arrows move to the next month
Move three months at a time	Ctrl+Shift+Up or Ctrl+Shift+Left combinations move three months previous Ctrl+Shift+Down or Ctrl+Shift+Right combinations move to the next three months
Move one year at a time	Page Up key moves to previous year Page Down key moves to next year
Go to "Today"	Type t
Enter Hours	Type h then type the required number
Enter Minutes	Type m then type the required number
Enter Seconds	Type s then type the required number
Save	Press Enter
Cancel	Press Escape
Display Start Time Picker	Type s
Display End Time Picker	Type e
When selecting both Date and Time, it is advisable to select the Time first, because the Calendar Picker closes as soon as the Date is selected.

4. Click the Generate Report button, to display the report in the same window, -OR-

• Click the Generate in New Window button, to leave the current window open and display the report in a new window, -OR-
• Click the Reset button, to clear currently selected search criteria and return the selector to default settings, -OR-
• Click the Save button, to save the report. See Saving a Report for more information on this functionality.

Callout Report by Operator example:

*Note: ARCOS documentation is a living document. For inconsistencies or missing features, contact ARCOS Support. Not all companies have all items in the Online Help.