Availability by Roster

The Availability by Roster report is configured for multiple = 4 && typeof(BSPSPopupOnMouseOver) == 'function') BSPSPopupOnMouseOver(event);" class="BSSCPopup"Roster Lists in a single Level 4 location. A date range can be selected or a comparison by quarterly, semi-annually, or annually can be used, if your company has this feature. The report shows the results of calls made to employees. You can drill down to the employee level by selecting a link to an employee name. Work is defined as accepted and not worked is anything except accepted.

Click here for a definition of the columns in this report.

Name: Name of the employee.

VRU ID: The employee's VRU ID.

First 30 (CENHUD): Number of the first 30 callouts worked by an employee during the current 6-month period.

Worked: Number of callouts worked.

Not Worked: Number of callouts not worked.

Total: The total of Worked + Not Worked.

Percent: Number Worked divided by the Total.

Note: The employee’s name is a link to detailed information that shows the Effective Date (when the charge/credit is to be applied), the callout date (when the employee was called), Callout ID, the callout description, the employee response (final call result), and the outcome (charged, credited, excused). This page also shows the callouts worked, not worked total, and availability percentage for the employee.

On/Off Call on the detail page (some companies use): Shows whether an employee was On Call or not. (Used with On-Call Roster Preference.)

Note: This report only displays closed callouts.

To Generate the Availability by Roster Report

1. Click the Availability button on the Reports tab. The Availability Report by Roster setup screen displays.

   

2. Select the location the roster(s) resides in, using the location selector.

3. Select Start and End dates, using the Calendar Pickers. The default Start Date is January 1 for the current year and the default End Date is today's date.

   

4. Select a Report Breakdown, if desired. The default is None.

   • Quarterly - displays the previous and the current calendar quarters and a total of both periods.

   • Semi-annual - displays the first and second half of the current year and a total for both periods.

   • Annual - displays the previous calendar year and the current calendar year and a total for both periods.

   • None - displays totals for the selected date range.

5. Select a roster(s) from the Rosters list, if desired.

Note: You can click and drag or <Ctrl> + click to select multiple rosters.

6. Click the Generate Report button, to display the report in the same window, -OR-

Click the Generate in New Window button, to leave the current window open and display the report in a new window, -OR-

Click the Reset button, to clear currently selected search criteria and return the selector to default settings, -OR-

Click the Save button, to save the report. See Saving a Report for more information on this functionality.

Click here to view an Availability Report by Roster.

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*Note: Not all companies have all of the items described in the Online Help.

*Please note, the ARCOS online documentation is a living document that is always under review. If you see information that is inconsistent with the behavior in the application, or you do not see a page covering an ARCOS feature you would like to know more about, please contact the ARCOS Support Center.